In the US, Amazon will shorten the Kindle ebook returns window following complaints from authors.
Amazon’s current ebooks return policy allows readers to receive a full refund for up to 14 days, regardless of how much of the work they have read. The UK’s Society of Authors (SoA) and the Authors’ Guild in the US called on the retailer to change its returns policy following a viral TikTok trend involving users making videos about returning ebooks. The author societies’ calls were echoed by a Change.org petition, as authors don’t receive royalties on returned titles.
In an email to the SoA and Authors’ Guild on 21 September, Amazon vice president of books and Kindle content David Naggar said the company is planning to make ‘meaningful changes’. ‘Most notably, we will deactivate self-service returns for any book read past 10%, adding substantial friction to the process.’
The change will be applied across all platforms that support Kindle. Naggar said he hopes the changes will be implemented by the end of the year.
Category: International news
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from Kindle Publishing – My Blog https://www.techyrack.com/syndication/2022/09/29/amazon-changes-kindle-returns-policy-after-author-complaints-bookspublishing/
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